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Refund Policy

Last Updated: January 15, 2025

This Refund Policy outlines the terms and conditions under which Dubai Insights processes cancellations and refunds for bookings made through our platform. Please read this policy carefully before making a booking.

1. General Refund Principles

At Dubai Insights, we strive to provide fair and transparent refund policies. However, refund eligibility and amounts depend on various factors:

Important: Refund policies vary by attraction and are clearly stated during the booking process. Always review the specific cancellation policy before completing your purchase.

2. Standard Cancellation Timeframes

2.1 General Guidelines

Unless otherwise specified, the following timeframes typically apply:

Cancellation Period Refund Amount Processing Time
More than 7 days before visit 100% refund 5-10 business days
3-7 days before visit 50% refund 5-10 business days
Less than 3 days before visit No refund N/A
No-show/same-day cancellation No refund N/A

Note: These are general guidelines. Specific attractions may have different policies.

2.2 Attraction-Specific Policies

Some attractions have unique cancellation policies due to:

3. Non-Refundable Bookings

3.1 Non-Refundable Categories

The following bookings are typically non-refundable:

3.2 Non-Refundable Reasons

Refunds are generally not provided for:

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, follow these steps:

  1. Review your booking confirmation for specific cancellation policies
  2. Contact us as soon as possible via:
    • Email: info@dubaiinsights.online
    • Phone: +6804002762 (9 AM - 10 PM GST)
  3. Provide the following information:
    • Booking reference number
    • Name on the booking
    • Reason for cancellation
    • Supporting documentation (if applicable)
  4. Await confirmation - We will review your request within 24-48 hours
  5. Receive your refund - If approved, refunds are processed within 5-10 business days

4.2 Required Information

To expedite your refund request, please have ready:

5. Refund Processing

5.1 Processing Timeframes

5.2 Refund Methods

Refunds are processed using the original payment method:

5.3 Refund Deductions

Refund amounts may be subject to deductions for:

6. Special Circumstances

6.1 Attraction Closures

If an attraction is closed due to:

6.2 Medical Emergencies

In case of medical emergencies preventing attendance:

6.3 Travel Restrictions

For government-imposed travel restrictions:

7. Modifications and Rebooking

7.1 Date Changes

Instead of cancellation, consider rebooking:

7.2 Participant Changes

8. Credit Vouchers

8.1 When Credit Vouchers Are Issued

We may offer credit vouchers instead of refunds when:

8.2 Credit Voucher Terms

9. Group Bookings and Packages

9.1 Group Booking Cancellations

For bookings of 10 or more people:

9.2 Package Bookings

For multi-attraction packages:

10. Disputes and Appeals

10.1 Refund Disputes

If you disagree with a refund decision:

10.2 Escalation Process

  1. Initial customer service review (24-48 hours)
  2. Supervisor review if needed (3-5 business days)
  3. Management review for unresolved issues (5-7 business days)
  4. Final decision communicated in writing

11. Refund Policy Exceptions

11.1 Promotional Periods

During special promotional periods (Black Friday, summer sales, etc.):

11.2 Third-Party Bookings

For bookings made through third-party platforms:

12. Important Reminders

  • Always check specific attraction cancellation policies before booking
  • Read confirmation emails carefully upon receiving them
  • Contact us immediately if you need to cancel
  • Keep all booking documentation until after your visit
  • Take photos/screenshots of any issues at attractions
  • Submit refund requests as soon as possible

13. Contact Information for Refunds

For refund requests or questions about this policy:

14. Policy Updates

This Refund Policy may be updated periodically. Changes will be posted on our website with an updated "Last Updated" date. Bookings made before policy changes will follow the terms in effect at the time of booking.

15. Consumer Rights

This policy does not affect your statutory rights as a consumer under UAE law or other applicable consumer protection regulations. If you believe your consumer rights have been violated, you may contact local consumer protection authorities.

Commitment to Fair Treatment: Dubai Insights is committed to treating all customers fairly and resolving refund requests reasonably and promptly. We appreciate your understanding that some restrictions are necessary due to the nature of tourism services and our agreements with attraction partners.